Arbor on COVID-19

Our commitment to you
Arbor Update on COVID-19

We remain available to serve our families

Given the current situation with COVID-19, we want to reassure you that we have a number of ways to communicate, share information and provide complete services to you.

Our offices are also open daily with professional staff available to serve you.

Should you find it more convenient or preferable to reach us via phone, email, text messaging, online through our website, or by FaceTime, Skype or Zoom meeting, all of these channels are available at all our locations.

Our first concern is to be responsive to the needs of our community. If you have experienced the loss of a loved one or are completing pre-arrangements for your family, our staff can be contacted and a full range of services can be provided in the convenience of your home or any location with phone or internet access.

Please contact us at any time and we will be there to serve your needs.

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Mausoleums and Indoor Niches Safety Protocols

Everyone entering the interior Mausoleum or Indoor Niche Columbarium buildings are required to provide, and wear a mask during their visit.  While visiting the building all occupants are required to monitor social distancing and maintain at least 2 meters or 6 feet distance from all other visitors, outside their own family unit or social distancing bubble. Restrictions to interior buildings will be based on the ability to maintain 2 metre social distancing and to follow provincial guidelines. Elevator use is restricted to single visitors or families who live together.
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Updated Health and Safety Protocols

We have implemented a number of measures to help protect the health and safety of our staff and guests. We ask for your understanding as we navigate these challenging times together. 

  • Our locations are being continually cleaned and sanitized between appointments and events
  • Our staff are equipped with necessary safety equipment including masks and gloves

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Safe distance protocols

Beginning immediately, our employees will not engage in physical contact such as handshakes and hugs with one another or members of the public. Whenever possible, they will observe a 6-foot distance. Our staff will also be wearing gloves, and in some cases masks.

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All visitors to our locations (with the exception of cemetery grounds) will be asked:

  1. Have you or any member of your immediate family been in contact with someone who has or is suspected to have COVID-19?
  2. Are you or any member of your immediate family in self-isolation?
  3. Has Public Health been involved?
  4. Do you have any of these symptoms:
  • Fever
  • New onset of cough
  • Chills or shivers
  • Shortness of breath

If a guest answers YES they will be asked to return home. All funeral or cemetery arrangements can be made remotely.

We may request to take the temperature of guests before entering the building. We will also ask that you wash your hands immediately upon entering the building.

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For all funeral, cremation and interment services

  • Any person who is under quarantine is not permitted to attend services.
  • Funerals and visitation guest gatherings will be subject to provincial mass gathering limits. Please note that all limits are subject to proper physical distancing of 2 metres or 6 feet being maintained.
      • Alberta: As of February 9, 2022, per the guidance on the Government of Alberta website:
        • Indoor funeral services capacity limits:
          • Fire Occupancy load under 500: No Capacity Limits
          • Fire Occupancy load 500-999: 500 People Capacity Limit
          • Fire Occupancy load >1000: 50% of Fire Occupancy o Restrictions
        • Exemption Program has been discontinued.
        • No capacity restrictions for outdoor ceremonies.
        • Masks mandatory in all indoor spaces, workplaces, and places of worship for everyone 13 years of age and older only (children under 13 are exempt).
      • British Columbia: 
        As of February 17, 2022 and per the Order of the Provincial Health Officer for Gatherings and Events:
        • No capacity limits for indoor or outdoor funerals 
        • Indoor funeral receptions permitted in funeral home 
        • BC Vaccination card required 
        • Masks mandatory in all indoor spaces for everyone 5 years of age and older
        • Manitoba: As of February 15, 2022, under the Orders under The Public Health Act: Provincial Response Level: Caution:
          • Indoor funerals to have up to 50 people when proof of vaccination is not required.
          • No restrictions on indoor funerals when all who are present are fully immunized or are under 12 years of age
          • Outdoor funerals have no capacity limits
          • Masks required in indoor public places
        • New Brunswick: Level System In Place: Level 1 as of Febrary 18, 2022
          • Masks mandatory in indoor public places
          • Marks required in outdoor public spaces when physical distancing cannot be maintained
          • 50% capacity limit with physical distancing, and collect the names of attendees by row.
        • Nova Scotia - As of February 14, 2022, per the guidance on the Government of Nova Scotia website, Phase 1 of Reopening Plan:
          • With proof of vaccination: Funerals (including visitation and receptions) hosted by a business or organization - 50% of the venue’s capacity with social distancing and mask requirements
          • Without proof of vaccination: Funeral services hosted by a business or organization (indoor and outdoor) can have up to 25 people plus the person conducting the ceremony and funeral home staff without proof of vaccination. Masks are required (indoor and outdoor). Receptions and visitation are only permitted with proof of vaccination.
            o Masks required in indoor settings
        • Ontario: As of February 15, 2022:
          • Indoor funeral services
            • Indoor funeral services are permitted with the number of people who can maintain two metres (six feet) physical distance. 
            • Masks or face coverings are required indoors. 
            • Passive screening continues: There must be passive screening of guests, meaning have COVID signage at the entrance for guests to self-assess. 
            • Pre-scheduling and logging of visitors is no longer required
            • All attendees and staff must adhere to local public health unit restrictions.
          • Outdoor funerals / Services at cemeteries
            • No capacity limit, except for the physical distancing requirement.
            • Cemeteries can restrict access as they deem necessary, as usual.
            • All attendees and staff must adhere to local public health unit restrictions.
          • Staffing ratios
            • There will no longer be a set staffing ratio.
            • Funeral establishments and cemeteries are responsible for ensuring physical distancing and the wearing of masks or face coverings indoors.
          • Food and beverages
            • Permissible food and beverage services are determined by your local public health unit.
      • Quebec: Colour Zones in Force: Orange Zone as of January 2022
          • Orange (Current)
          • As of February 21, 2022: ▪
            • Vaccine passport for funerals not required 
            • 50% capacity limit up to 500 people for funeral services 
            • Rotation limited to 50 people at a time during viewings
            • Masks required 
          • As of February 28, 2022: 
            • Capacity limits removed for funeral services and viewings
            • Masks required 
          • As of March 14, 2022: ▪ No additional changes to funeral services sector
      • Saskatchewan:
        • Masks required indoors until February 28, 2022, at which time the public health order regarding masking will be removed, and no masks will be required
        • No capacity limits

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            • Mausoleums and indoor niches are now open to visitation (except where prohibited by public health), with safety protocols in place including wearing masks and maintaining physical distancing. To read more, please read the Mausoleums and Indoor Niches Safety Protocols at the top of this page.
            • Our cemeteries remain open to families wishing to visit a loved one’s burial lot.
            • Witnessing will be subject to the provincial requirements for gathering sizes and distancing measures.
            • Ontario:
              • Indoor entombments / interments
              • Same as an indoor funeral service – limited to  capacity of a particular room with physical distancing of two metres, regardless of vaccination status.

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            Cremation Witnessing

            Witnessing is not appropriate for all people and those choosing to witness must reserve the crematorium well in advance to avoid conflicts in scheduling and service. The crematorium operator is the person with final authority in the crematorium during a witness service. The operator may limit the number of family/friends to 2 mourners. Since the crematorium can be a hazardous place, the operator must instruct the funeral director and the mourners as to acceptable procedures. Please call ahead for more information about your specific location.

                • In Ontario, Cremation witnessing is limited to a maximum of five persons plus staff.

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            Employee Safety

                    • Our priority is to protect the health and safety of our Arbor employees, while continuing to offer essential services at all of our locations.
                    • Staff have been provided with PPE including gloves and masks. They are required to follow physical distancing measures from each other and our guests.
                    • Many have been provided the option of working remotely when/where possible.
                    • Our staff have the ability to connect with each other and guests via remote conferencing, and hold appointments online, over the phone and scan contracts electronically.

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